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Assist

ASSIST

Introduction to Zoho Assist

Zoho Assist is a cloud-based remote support and access software that allows technicians to provide support to remote customers and manage remote PC, Mobile, laptops and servers located anywhere in the world. You can start a remote support session, be it attended or unattended pretty quickly. It is secure, simple and reliable. Zoho Assist offers the following capabilities:

  • Connect from Windows, Mac, Android, iPad and Chrome OS.
  • Get connected directly from the desktop plugin
  • Deploy unattended access installer to any number of computers
  • Invite another technician to assist you in a remote session
  • Reboot and reconnect the customer's device
  • Run concurrent or simultaneous sessions
  • Transfer files from your computer to the remote computer
  • Interact with the customers through Chat
  • Desk

    DESK

    Introduction to Zoho Desk

    Zoho Desk is web-based multi-channel help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk is industry`s first contextual helpdesk which allows you to assign, track and set up alerts on tickets easily.
    Zoho Desk offers the following capabilities:

  • Ticket Management: The software pulls customer emails from an email address and lists them in a single place. It allows a help desk executive to answer calls from customers and log them easily.
  • Multi-channel support: Stay connected to your customers via email, phone, chat, social media, customer portals, web forms and customer support add-ons —all of that without having to open another tab. It enables customer support executives to listen and respond to customer feedback on social media, such as Facebook and Twitter.
  • Automation Suite: The Automation Suite allows a help desk coordinator to ensure that questions from customers are redirected to employees who can answer them satisfactorily. It enables the coordinator to monitor when a support executive hasn't responded to a ticket, or when a ticket is taking too long to get resolved, or one of the several other possible cases.
  • Customisation: Shape and mould Zoho Desk, however you need it. Your company doesn't need to adapt to it. It adapts to your company instead. Every tiny detail from the fields, layouts, templates, web forms, customer portals can be customised and even the domain can be rebranded to showcase your own brand.
  • Process Automation: As your business enters a growth phase, tracking processes would be that much harder. This is where Zoho`s Desk blueprint feature comes in handy for large teams. Blueprint uses Zoho Desk`s drag and drop interface to ensure it is easy for a novice to begin with and each and every stage in your current processes can be mapped our easily.
  • Reporting and Optimization: This is the most important function of customer service. It pulls pertinent information about the critical aspects of the help desk. Managers can understand parameters such as load on the help desk team, turnaround time, and resolution rate of each executive etc. Metrics like these give managers a quick perspective of how things are faring and let them make amends for the better.
  • Catalyst

    CATALYST

    Introduction to Zoho Catalyst

    Zoho Catalyst is a secure, high-performing platform that helps you build world-class solutions at scale. The simplest serverless platform you’ll ever see. Your next project, deployed on Catalyst. Zoho Catalyst supports a wide collection of serverless use cases. Here’s what you can achieve using our platform.

  • Microservice orchestration: Quickly deploy your code in scalable, compartmentalized components.
  • Serverless applications: Don’t let infrastructure maintenance stop your app from scaling globally.
  • Event-driven actions: Create automated workflows by acting on data from your enterprise SaaS stack.
  • Mobile app development: Build iOS and Android apps without managing the backend infrastructure.
  • CI/CD pipelines: Code your solution, test precisely, deploy effortlessly, and track usage.
  • AI solutions: Boost your app’s functionality with Catalyst’s artificial intelligence features.
  • Vault

    VAULT

    Introduction to Zoho Vault

    Zoho Vault is an online password manager that makes your digital life easier. If you are struggling with remembering numerous passwords, Zoho Vault can keep them safe for you. The securely designed vault acts as a centralized repository, where all your passwords and personal information are stored with complete privacy. It is also an absolute must for teams that need to share sensitive information securely among themselves.

  • Password vault: Securely store login information of web accounts, credit card and passport details, social security numbers, important files and more.

  • Auto Logon: Log in to websites directly from Zoho Vault app without having to type your passwords.

  • Flexible options: Add new login accounts and other items to Zoho Vault as you create them. Modify and delete information as needed.

  • Chambers: Sort your passwords into chambers when you add them for an organized view.

  • Quick search Attach tags to different items and include important information as secure notes.

  • Password generator: - Produce strong, unique passwords for sites using a built-in password generator.

  • Offline access Back-up your information locally on the mobile device and switch to offline mode when there is no Internet connection.
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